Data Security and Privacy Policy

At Parent Projects is dedicated to safeguarding our customers’ personal information and the integrity and accuracy of company data. We believe in the “right to be forgotten” and hold that our customers’ data is not our product.

We prioritize the protection of:

  • Our customers’ personal information
  • Our company’s assets and data integrity
  • Personal privacy around behavior and training data

To protect your data, our security measures include:

  • Regular software updates
  • Modern defenses against cyber threats
  • Continuous system monitoring
  • Third-party security audits to verify best practices

We ensure:

  • Ongoing employee communication on cybersecurity policies
  • Strict compliance with all relevant regulations

Your trust is our priority, and we are committed to maintaining the highest standards of data protection. Below are some answers to frequently asked questions and the position we take on our customers’ privacy and data security.

What information do we collect?

We collect essential customer data to provide our services:

  • Personal information:
    • Names
    • Addresses
    • Email addresses
    • Phone numbers
    • Location (if provided)
    • Relationship data provided (e.g., spouse, family members)
    • Credit card data for payments and subscriptions
  • Telemetry data (automated data collected from devices and systems to monitor performance and usage):
    • Quality of service data
    • Uptime monitoring
    • Usage analytics
    • Error reporting
    • Resource usage

Important: We never use telemetry data for targeted marketing or personalized advertising and we never use any personal customer data for monetization.

Who do we share it with?

When sharing customer data with third parties:

  1. We take all necessary precautions to protect sensitive information by:
    • Excluding it where possible
    • Anonymizing data (removing or altering personal identifiers to ensure privacy)
    • Redacting sensitive details
  2. We carefully review third-party data policies to ensure they align with our own high standards of data protection.

This approach safeguards your privacy while allowing us to provide essential services.

How do we protect it?

We ensure our internal tools and applications meet industry-standard regulatory requirements through certifications such as:

  • HIPAA (Health Insurance Portability and Accountability Act)
  • SOC 1 & 2 Type II (Service Organization Control)
  • GDPR (General Data Protection Regulation)
  • CCPA (California Consumer Privacy Act)
  • PCI DSS (Payment Card Industry Data Security Standard)

These certifications ensure that our handling of customer data adheres to strict security and privacy standards across various sectors and jurisdictions.

 

In addition to data security compliance with our internal tools, we adhere to common best practices for securing our application data, including:

  • End-to-End Encryption
  • Secure backups with multiple redundancy
  • Limited access by staff to customer data
  • Use of secure protocols by default
  • Secure password management for teams
  • Encrypted chat and communications

This ensures that your communications remain confidential and secure throughout the entire transmission process.

We regularly review and update our data security and privacy policies to adapt to new threats and ensure your information remains protected. For more information or questions regarding our data security policies, please reach out to security@parentprojects.com.